Terms and Conditions
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Terms and Conditions for Shah Hospital
Effective Date: August 9, 2026
Welcome to Shah Hospital (KK Shah Hospital Ratlam). By accessing our website (
shahhospitalratlam.com) or utilizing our healthcare services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.## General Website Usage
The content provided on this website is for general informational and educational purposes regarding our multi-specialty healthcare services, facilities, and advanced robotic surgery procedures.
- Medical Disclaimer: The information on this website should not be considered direct medical advice or a substitute for professional clinical diagnosis. Always consult a qualified physician for any health-related concerns.
- Website Availability: We strive to keep our online portal operational 24/7, but we do not guarantee uninterrupted access due to routine maintenance or server updates.
## Appointment Booking and Cancellations
We provide online and offline scheduling for consultations, diagnostic tests, and surgical procedures.
- Accuracy of Information: Patients are required to provide accurate personal, contact, and medical details during the booking process.
- Appointment Schedules: While we make every effort to honor scheduled appointment times, delays may occur due to emergency surgeries or critical care priorities.
- Cancellations: We request patients to inform us at least 24 hours in advance if they need to cancel or reschedule an appointment.
## Medical Services and Patient Responsibilities
Shah Hospital provides high-precision robotic surgery, emergency trauma care, maternity care, and comprehensive multi-specialty treatments.
- Patient Cooperation: Patients and their attendants must provide full and accurate medical history to ensure safe diagnosis and treatment.
- Compliance with Hospital Rules: Visitors and patients must follow hospital protocol regarding visiting hours, hygiene standards, noise control, and safety regulations.
- Consent for Procedures: Specialized treatments, surgical operations, and robotic procedures require formal written consent signed by the patient or their legal guardian after complete risk disclosure.
## Emergency and Critical Care Services
Emergency trauma and ICU units at Shah Hospital operate round the clock.
- Triage Protocol: Patients entering the Emergency Department are prioritized strictly based on medical urgency and severity of condition, not on arrival time or booking order.
## Intellectual Property Rights
All original content, layout designs, logos, images, graphics, and written copy published on this website are the intellectual property of Shah Hospital and protected by copyright laws.
- Usage Restrictions: You may not copy, reproduce, distribute, or modify any content from this website without explicit written consent from the hospital management.
## Limitation of Liability
Shah Hospital and its management shall not be held liable for any indirect, incidental, or consequential damages resulting from:
- Interruption or technical errors on the website.
- Misinterpretation of general informational content provided on the web portal without direct consultation with our doctors.
## Changes to Terms and Conditions
Shah Hospital reserves the right to update or modify these Terms and Conditions at any time without prior notice. Any revisions will take effect immediately upon being posted on this page.
## Contact Information
For any legal queries, feedback, or clarifications regarding these Terms and Conditions, please contact us:
- Hospital Name: KK Shah Hospital Ratlam
- Address: 124, Katju Nagar, Laxman Pura, Ratlam, Madhya Pradesh, India
- Phone: +91 9479967642
- Email: kkshahhospitalslimited@gmail.com